WFit Support

WFit, by Anchor Flow LLC for WalkersCNFT

support@walkerscnft.com

We read every message and usually reply within two working days. Telling us your phone model and whether you are on iPhone or Android saves a round trip.

Common questions

My steps are not showing up

WFit reads steps from your phone's own motion sensor, and from Apple Health or Health Connect if you have allowed it. If today looks empty, check that WFit still has permission to read motion and fitness data in your phone's settings, then pull down on the home screen to refresh.

My watch workout did not appear

Watches usually write a workout a minute or two after you finish, so WFit checks again shortly after you open it and every few minutes while it is running. If it still has not arrived, open the Health app and confirm the workout is there first.

My distance looks wrong

Distance is worked out from your step count rather than GPS, so it stays accurate when your phone loses signal indoors or in a city. It can differ slightly from apps that measure distance a different way.

I did not get my login code

Codes are emailed and can take a minute. Check your spam folder. If nothing arrives, email us at the address above and include the address you were trying to sign in with.

I cannot sign in, or I have two accounts

If you signed up more than once with the same email address, write to us and we can join them into one account. Nothing is lost when we do.

How do I delete my account?

From inside the app: Profile → Account → Delete Account. Full details, including how to request it without the app, are on the account deletion page.

Reporting a problem

If something is broken, the app can send us a diagnostic report: Profile → Diagnostics. It contains no personal messages or health readings, only a record of what the app was doing when it went wrong. Mentioning roughly when it happened helps us find it.

Privacy

What we collect and why is set out in the privacy policy.