Contact us
Email supportsupport@wfitapp.xyz. Telling us your phone model and whether you use iPhone or Android saves a round trip.
Report a problem from the app
In the app go to Me → Account Settings → Diagnostics and tap Send report. It tells us what the app was doing when something went wrong. It contains no messages or health readings. Mentioning roughly when it happened helps.
Common questions
My steps are not showing up
WFit counts steps with your phone's motion sensor, and from Apple Health or Health Connect if you allow it. Steps are sent every time you open the app and the home screen updates on its own. If today looks empty, check WFit still has permission for motion and fitness in your phone's settings.
I walk with a watch. Are those steps counted?
Yes. Allow Health access in Me → Health Sync. During a walk WFit uses your watch's steps and heart rate when the watch is counting more than the phone, and never counts the same step twice.
My watch workout did not appear
Watches usually write a workout a minute or two after you finish, so WFit checks again shortly after you open it. If it still has not arrived, open the Health app and confirm the workout is there.
My walk has no route on the map
A route is drawn for walks and sports you start in WFit with location allowed, and for outdoor workouts your watch records with GPS. Steps counted in the background have no route.
I did not get my sign-in code
Codes are emailed and can take a minute. Check your spam folder. Still nothing? Email us with the address you used.
I have two accounts
If you signed up more than once with the same email address, write to us and we can join them into one. Nothing is lost.
How do I turn notifications off?
Me → Account Settings → Notifications, or in your phone's settings.
How do I delete my account?
Me → Account Settings → Delete Account. It happens straight away. Without the app, see how to delete your account.